Scope
This Privacy Policy applies to information collected through the MonieAccess public website, forms, and support interactions linked from this website. Product features, account access, and regulated services may be subject to additional notices, partner disclosures, and jurisdiction-specific requirements.
Information we may collect
We may collect information you provide directly, such as your name, email address, phone number, and the contents of messages you send through support or contact forms. We may also collect technical information such as browser type, device information, referral source, approximate location derived from IP address, and website-usage events that help us understand how the website performs.
How information may be used
- To respond to questions, support requests, and feedback.
- To operate, secure, and improve the website and related communications.
- To understand how visitors use pages and where content can be made clearer.
- To meet legal, regulatory, fraud-prevention, and record-keeping obligations where they apply.
Cookies and similar technologies
The website may use cookies or similar technologies for essential functionality, analytics, security, and performance monitoring. You can usually manage cookie preferences through your browser settings, though some site functions may behave differently if certain cookies are disabled.
Sharing and service providers
We may share information with service providers that help us host the website, process enquiries, deliver communications, detect abuse, or analyse performance. We may also disclose information where required by law, regulation, court order, or a legitimate request from competent authorities.
Data retention
We keep information only for as long as it is reasonably needed for the purpose it was collected, for support continuity, to protect the website and users, or to satisfy legal and compliance obligations.
Your choices and rights
Depending on where you are located, you may have rights to request access to personal information, ask for correction, object to certain processing, request deletion where appropriate, or ask questions about how your data is handled. Some rights can be limited where legal obligations or security requirements apply.
How to contact us
If you have a privacy question or request, please contact MonieAccess support and describe your request clearly. Please do not send passwords, PINs, card details, seed phrases, or one-time codes through website forms or email.